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Frequently Asked Questions

Last updated: Oct 10, 2024

All surveys on Freepoints are secure. Any information you provide in the surveys is kept anonymous, and the survey providers implement numerous measures to guarantee the safety of the surveys. We do not have access to the details you enter, as only the survey administrators can view and manage this information.

Getting started with Freepoints is simple and quick! You can register by entering your email or by using your Google or Steam account. Once registered, navigate to the "Earn" page where you’ll find a variety of tasks to complete. Just pick the offers you wish to take on to begin.

Points serve as the currency within Freepoints, reflecting your account balance. They can also be represented in U.S. dollars, where 1000 Points equate to $1.00.

Please refrain from advertising or spamming, including sharing referral links. Stick to English in the chat, except in designated language channels. Avoid harassment, insults, or provocation towards others. Do not share inappropriate links, and please do not beg or solicit money. Violating these chat guidelines could lead to your account being muted or even suspended temporarily or permanently.

Freepoints is an online platform that allows you to earn money by using applications and participating in surveys. We collaborate with top market research firms and apps to facilitate your online earning experience. Points you earn on Freepoints can be redeemed for PayPal credits, cryptocurrency, gift cards, and more.

Freepoints partners with leading market research firms to provide our users with a comprehensive array of offers and surveys. We act as a mediator, enabling you to earn money online effortlessly.

To maximize your Point earnings, we recommend focusing on our "Featured Offers" which provide substantial rewards. Visit the "Offers" page, where you can explore numerous offers to complete. Choose the ones that interest you to get started.

Surveys can be completed on both your PC and mobile devices. Simply head over to our "Earn" page to find all available survey providers.

You might have been disqualified from completing a survey. Some offer walls still provide a few Points for your efforts, even if you don't qualify.

Several factors could result in no Points being awarded. You may have been disqualified during the survey. If a survey was incorrectly configured, it may affect payment. Additionally, payouts might be delayed. Check your transaction history, and if you still haven't received your Points, reach out to the support team of the offer wall.

Certain tasks may be automatically held based on various criteria like account status and task value. However, you can provide proof of completion through our live support to expedite the release of your hold.

To withdraw your Points, navigate to the "Cashout" section in your account dashboard. From there, select your preferred withdrawal method, enter the required information, and confirm your withdrawal. Please ensure that your account is verified to facilitate the process.

Withdrawal times vary depending on the method chosen. Typically, e-wallet withdrawals are processed within 24 hours, while bank transfers may take up to 3-5 business days. You can check the status of your withdrawal in the "Profile" section.

Your voucher codes can be found in the "Vouchers" section of your account. If you have received promotional codes through email or notifications, you can also view them in your inbox or notifications panel.

To get verified, you need to complete the verification process in your account settings. This usually involves providing personal information and uploading necessary documents such as a government-issued ID and proof of address. Once submitted, our team will review your application, and you will be notified of the status via email.

A negative balance usually indicates that you have incurred fees or penalties that exceed your available balance. This could be due to recent transactions, withdrawals, or account maintenance fees. To resolve this, please review your transaction history and ensure that your account is in good standing.

Typically, having multiple accounts is against our policy as it can lead to unfair advantages and disrupt the integrity of our platform. If you have specific circumstances that require multiple accounts, please contact our support team for clarification and approval.

Running surveys on behalf of other users is generally prohibited. Each user must complete surveys using their own account to ensure accurate and fair results. Violating this policy may result in account suspension or termination.

Using VPNs is not allowed as it can lead to account verification issues and potential abuse of our platform. We recommend accessing our services from your original IP address to avoid any complications.

Xanics
1
Xanics
09:51 PM
yo
M16
1
M16 Admin
10:34 PM
@Xanics hi
eisforemma
1
eisforemma
11:03 PM
hi, ive completed 2 offers but they aren't crediting
M16
1
M16 Admin
11:40 PM
@eisforemma what provider
eisforemma
1
eisforemma
11:45 PM
lootably for all 3
eisforemma
1
eisforemma
11:46 PM
aliexpress, magic tiles 3 and registering on apucash
SleekMagma
1
SleekMagma
10:05 AM
Admin sir please withdraw send me
M16
1
M16 Admin
10:31 AM
@SleekMagma We will check if the offer is valid first.
SleekMagma
1
SleekMagma
05:26 PM
Please withdraw send me
SleekMagma
1
SleekMagma
05:27 PM
No paying website
M16
1
M16 Admin
12:30 PM
@SleekMagma Payment sent
WickedBlade
1
WickedBlade
02:10 AM
538 puanım var fakat kripto çekmek için yeterli puan yok diye hata veriyor yardımcı olursanız sevinirim
M16
1
M16 Admin
04:18 AM
@WickedBlade There are some fees, that's why